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Privacy Policy

Last updated: 3 July 2026

Effective date: 3 July 2026

This Privacy Policy explains how Agendaly collects, uses, stores, and protects personal information when businesses and their customers use Agendaly.

Agendaly is a WhatsApp-native appointment scheduling platform for service businesses. Businesses use Agendaly to manage bookings, customer communication, reminders, cancellations, deposits, and related appointment activity.

This Privacy Policy applies to:

  • business owners and staff who create or manage an Agendaly account;
  • customers who book appointments with a business using Agendaly;
  • users who interact with Agendaly through WhatsApp, web booking pages, payment links, or related services.

1. Who we are

Agendaly is operated by:

Agendaly, Inc. (entity details to be confirmed)
Address to be confirmed before launch
Email: privacy@agendaly.app
Website: agendaly.io

For privacy questions, contact us at: privacy@agendaly.app

2. Information we collect

We may collect the following information.

Business account information

When a business creates an Agendaly account, we may collect:

  • business name;
  • owner or staff name;
  • email address;
  • phone number;
  • business category or industry;
  • business address or service location;
  • opening hours and availability;
  • services, prices, durations, and booking rules;
  • payment and deposit settings;
  • WhatsApp Business connection details;
  • account login and authentication information.

Customer booking information

When a customer books an appointment through Agendaly, we may collect:

  • customer name;
  • phone number;
  • appointment date and time;
  • selected service;
  • booking notes or special requests;
  • cancellation or rescheduling history;
  • payment or deposit status;
  • WhatsApp message delivery status where relevant.

WhatsApp and Meta information

If a business connects WhatsApp through Agendaly, we may process information required to provide WhatsApp booking and messaging features, including:

  • WhatsApp Business Account identifiers;
  • phone number identifiers;
  • message templates;
  • message status updates;
  • customer phone numbers;
  • booking-related WhatsApp messages sent through the platform.

We do not sell WhatsApp message data.

Payment information

If a business enables deposits or payments through a payment provider such as Paystack, we may process payment-related information such as:

  • payment amount;
  • transaction reference;
  • payment status;
  • deposit status;
  • customer name, phone number, or email where required for the payment.

We do not store full card numbers. Card and mobile money payments are processed by the relevant payment provider.

Technical information

When users access Agendaly, we may collect:

  • IP address;
  • browser type;
  • device information;
  • pages visited;
  • timestamps;
  • error logs;
  • security logs;
  • cookie or session identifiers.

3. How we use information

We use personal information to:

  • create and manage business accounts;
  • provide appointment booking functionality;
  • send booking confirmations, reminders, cancellation notices, and rescheduling messages;
  • allow businesses to manage customers, staff, services, and availability;
  • process deposits and payment statuses;
  • connect and operate WhatsApp Business messaging features;
  • prevent fraud, abuse, spam, and unauthorised access;
  • provide customer support;
  • improve Agendaly’s features and reliability;
  • comply with legal, tax, accounting, and regulatory obligations.

4. Legal basis for processing

Where data protection law requires a lawful basis, we rely on one or more of the following:

  • contract: to provide Agendaly to businesses and process bookings requested by customers;
  • legitimate interests: to operate, secure, improve, and support the platform;
  • consent: where a user has agreed to specific communications, cookies, or optional features;
  • legal obligation: where we must keep records or respond to lawful requests.

5. How we share information

We may share information with trusted service providers who help us operate Agendaly, including:

  • cloud hosting providers;
  • database and infrastructure providers;
  • WhatsApp and Meta services;
  • payment providers such as Paystack;
  • email and notification providers;
  • analytics and error monitoring providers;
  • professional advisers where required;
  • law enforcement or regulators where legally required.

We only share information where necessary to provide the service, meet legal obligations, protect users, or operate Agendaly securely.

We do not sell personal information.

6. Businesses using Agendaly

Businesses using Agendaly are responsible for how they use customer data inside their own business.

Where Agendaly processes customer booking data on behalf of a business, the business may be the primary controller of that customer relationship. Agendaly acts as a service provider or processor for booking, messaging, payment status, and scheduling activity.

Customers who want to change or delete booking information may contact either the business they booked with or Agendaly directly.

7. International data transfers

Agendaly may use service providers located outside the country where a user lives. Where required, we use appropriate safeguards to protect personal information transferred internationally.

8. Data retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods include:

  • business account data: kept while the account is active;
  • booking records: kept while needed for business records, dispute handling, support, and legal obligations;
  • WhatsApp message logs and delivery statuses: kept only as needed to provide and troubleshoot messaging features;
  • payment records: kept as required for accounting, fraud prevention, and legal compliance;
  • technical logs: kept for a limited period for security, debugging, and reliability.

When information is no longer needed, we delete it or anonymise it.

9. Data deletion

Users can request deletion of their personal information by contacting: privacy@agendaly.app

Please include enough information for us to identify the account, booking, or WhatsApp connection involved.

For Meta or WhatsApp-related data deletion requests, we will delete or disconnect the relevant data we hold, unless we are required to keep certain information for legal, security, fraud prevention, or accounting reasons.

Businesses can request deletion of their Agendaly account by contacting us at: support@agendaly.app

After an account deletion request, we will delete or anonymise account data where legally permitted.

10. User rights

Depending on where you live, you may have rights to:

  • access the personal information we hold about you;
  • correct inaccurate information;
  • request deletion of your information;
  • restrict or object to certain processing;
  • withdraw consent where processing is based on consent;
  • request a copy of your information;
  • complain to a data protection authority.

To exercise your rights, contact: privacy@agendaly.app

If you are in the UK, you may also contact the Information Commissioner’s Office.

11. Security

We use technical and organisational measures designed to protect personal information, including access controls, encrypted connections, authentication controls, monitoring, and restricted access to production systems.

No online service can guarantee absolute security, but we work to protect data against unauthorised access, loss, misuse, or alteration.

12. Cookies and similar technologies

Agendaly may use cookies and similar technologies to:

  • keep users signed in;
  • secure accounts;
  • remember preferences;
  • understand how the platform is used;
  • improve performance and reliability.

Where required, we will ask for consent before using optional analytics or marketing cookies.

13. Children

Agendaly is designed for businesses and appointment booking. It is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to Agendaly, contact us and we will take appropriate action.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the effective date and, where appropriate, notify users.

15. Contact us

For privacy questions, data requests, or deletion requests, contact:

Agendaly, Inc. (entity details to be confirmed)
Email: privacy@agendaly.app
Website: agendaly.io